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We are looking for anImplementation Consultantto join our team!
As an Implementation Consultant you will coordinate, lead, and deliver implementation projects for Ex Libris products. You will work with libraries and their skilled stakeholders including Librarians and other staff. You will seek to understand their workflows and how our solutions can best support their day-to-day activities. You will ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation. If you are ready to take the next step in your career with an industry leading product, we would love you speak with you!
About You - experience, education, skills, and accomplishments
- Bachelor's degree or higher in related field
- 5 plus years of relevant experience
It would be great if you also had...
- Master's degree in library/information sciences or related technical field
- Experience working with Ex Libris or ProQuest products
- Background in library workflows and standards
- Customer service experience in library or other business/technical settings
What will you be doing in this role?
- Coordinate, lead, and deliver implementation projects for Ex Libris products.
- Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty
- Gather information from clients/stakeholders to determine their challenges and priorities
- Approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust
- Seek to understand workflows and how our solutions can best support their day-to-day activities
- Ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation
- Provide advice and support
About the Team
An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products.Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations. Externally, you work with Librarians and other staff within libraries
Hours of work
- Full time, permanent
- Ability to travel up 10%
- Although duties are typically performed during normal business hours, occasional off-hours work may be required
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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.