Location:

Under the direction of the department Manager the person in this position is responsible for activities related to and not exclusive of loading loans, deconverting loans, ARM loan audit, audits of scheduled vs. actual loan balances, creating/updating ARM indices, processing ARM notices, performing system maintenance on loans that have been assumed, modified, etc. He/She will also be responsible for participating in projects, driving development of action items and ensuring execution of project plans. The person in this position is responsible for acting in the most timely, efficient and responsible manner to protect the interest of the lender/investors pursuant to servicing their loans. The incumbent will work closely with all functions, be responsible for ensuring alignment of projects to business strategy, and that effective communications and work flows are achieved. He/She will also provide assistance to the managers overseeing the new loan setup and loan research functions. He/She will comply with all regulatory, investor guidelines and internal policies/procedures.

• Perform system updates in regards to all loan transactions (i.e. assumptions, modifications, waivers, partial releases, etc.). Consult and follow up with the Account Manager, as needed, to confirm the intent of the loan documents and the appropriate system set-up. Establish the timely flow of information and documentation to ensure timely and orderly system updates.

• Input loan data into the servicing systems, either through document interpretation & manual entry or through a bulk upload utilizing the New Loan Setup Utility.

• Perform audits of ARM loans in accordance with KBREC Procedures. Complete all necessary system updates.

• Perform audits of scheduled vs. actual loan balances in accordance with KBREC Procedures. Complete all necessary system updates.

• Create new ARM indices and update all existing ARM indices as needed.

• Process ARM notices.

• Interact with other departments within the company to facilitate the timely resolution of issues or challenges.

• Work with individuals to gain consensus and momentum on projects. Work cooperatively with all levels within Key.

• Effectively liaison with other departments & management. Interact with other departments within the organization to facilitate timely resolution of real estate strategies, issues, and challenges.

• Participate in projects. Be involved in projects lead by others as a contributing team member.

• Perform data gathering and analyses when needed. Perform detailed analysis on assigned projects in support of established goals and objectives when appropriate.

• Continuously drive process improvement focus to ensure effectiveness, efficiency and productivity. Identify and propose projects to enhance operating quality, efficiency and service delivery.

• Follow up on project completion to determine if project objectives were realized.

• Ensure corporate and compliance requirements are met as needed, including internal & external audits.

• Assist the department manager with tasks related to servicing acquisitions and the Portfolio Services - Warehouse. Consult and follow-up with previous servicers to establish timely flow of information and documentation to insure an accurate transfer of servicing responsibilities and documentation.

• Interact with other departments within the organization to facilitate timely resolution of real estate strategies, issues, and challenges.

• Conduct necessary follow-up with the appropriate source, whether internal or external to obtain any missing documentation that may be necessary to complete the loan set up.

• Act as an administrator for borrower/investor website access, which can involve monitoring incoming requests, following up with borrower/investor/account manager for any missing information, granting/denying access and troubleshooting access issues.

• Ensure all procedures are implemented and followed appropriately.

• Recommend revisions to policies and procedures, and at manager's discretion, incorporate subsequent changes into the department workflow.

• Assist department managers with special projects, as assigned.

• Overall knowledge of commercial loan servicing.

• Overall knowledge of commercial underwriting

• Knowledge of legal document review and interpretation.

• Demonstrated track record of successful project leadership and execution.

• Demonstrated ability to balance multiple, competing priorities.

• Strong analytical skills, including metrics, reporting and problem-solving.

• Excellent verbal, written and interpersonal communication skills and the ability to build productive working relationships at all levels of the organization.

• Ability to manage and prioritize multiple tasks in a fast-paced environment.

• Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel and Lotus Notes.

• Experience working with McCracken/Strategy loan servicing system.

• Background in real estate law, accounting/auditing, finance, commercial loan underwriting and/or loan servicing.

EQUIPMENT USED

• Personal Computer

• Standard office equipment (phone, fax, copier, calculator)

• On the job training, as required.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

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