Title: Technical Support Specialist

Location: 18000 W 105th St, Olathe, KS

About PSI

At PSI, our mission is to help people meet their potential. That is our core purpose, enabling our vision to empower people in their careers and drive organizational success. We achieve this by being the leading global workforce solutions provider that fuses science, technology, and expertise to deliver best-in-class testing, assessment and development products and services.

PSI's culture is as strong as the people who embody our core values. These include our drive to work together as one team, to be dependable in our pursuit of rigor and excellence, to value people and respect everyone's talents, to embrace diversity in perspectives and culture, and to think creatively with the willingness to experiment.

Learn more about what we do at:

Description

Your primary responsibility will be assisting PSI test takers with technical issues or questions relating to computer hardware or software inquiries, as well as general Q&A. Must be comfortable speaking with our candidates via phone as well as chat while providing exceptional and professional services. This requires the ability to navigate issues to resolution in a timely fashion whilst tracking all calls and chats via internal ticketing system.

Job Duties

• Provide level 2 technical phone\chat\email support.
• Provide technical and application support for a variety of services for online test delivery.
• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
• Develop sound understanding of Technical Support operations and related applications and systems as well as business related processes and procedures.
• Take ownership and responsibility of an issues from start through to a successful resolution
• The duties requires that the Technical Support Agent receives and logs queries using some applications such as Zendesk, Anydesk and other TSR related applications.
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated applications.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures
• Participate in the Quality Assurance process of testing application releases.

Qualifications

• Bachelor's degree preferred.
• Minimum of 1-3 years Technical Support experience
• Excellent verbal and written communication skills.
• Experience with ZenDesk, AnyDesk, Cisco and any other TSR applications
• Knowledgeable in MS Office applications installation, operation and support.
• PC hardware support knowledge.

PSI offers a competitive and comprehensive benefits package inclusive of:

• Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k plan with company match
• Generous PTO and Holiday Pay

Expressing an interest in employing your time and talent with PSI is paying us the ultimate compliment. We sincerely appreciate your interest!